
01 / Loyalty & lifecycle
Building a loyalty experience around real customer needs.
From listening and journey design to a connected, multichannel launch.
Read the storySelected work
A closer look at the strategy, collaboration, and care behind the work.
Client stories are shared anonymously, with the focus on my role and our teams’ approach.

01 / Loyalty & lifecycle
From listening and journey design to a connected, multichannel launch.
Read the story
02 / Account leadership & delivery
Aligning people, processes, and a shared way of working.
Read the story
03 / Client leadership
Client partnership and cross-functional leadership across two lines of business.
Read the storyHave a role or a challenge in mind? I’d love to hear about it.
Email Claire[email protected]